Shipping Policy

1. Shipping Overview

  • Free worldwide shipping on orders over USD $500.

Orders under USD $500 are subject to a flat USD $30 international shipping fee.

(Shipping policies may be adjusted at our discretion without prior notice).

  • Orders are typically processed within 1–5 business days and shipped Monday through Friday, excluding weekends and public holidays.
  • Estimated delivery time is 7–10 business days after shipment.

All delivery times are estimates only and not guaranteed.

  • Weekend delays may occur, as most last-mile carriers do not deliver on weekends.
  • All orders, except corporate or bulk purchases, are shipped in premium gift packaging.
  • You may track your shipment via the “Track Order” page at any time.

2. Order Processing & Shipment

Once your order is placed, you will receive an order confirmation email.

  • Orders are usually shipped within 3 business days, though processing may take longer during peak periods.
  • Once shipped, you will receive a shipping confirmation email with tracking information.
  • Orders placed on weekends or holidays will be processed the next business day.
  • If you do not receive a confirmation email, please check your spam folder.

We offer international shipping worldwide and provide ongoing email updates regarding your order status.

3. Estimated Delivery Disclaimer

  • Processing times, shipping dates, and delivery dates are estimates only.
  • Due to order volume, customs clearance, destination regulations, or force majeure events, delivery may take 6 days to 2 weeks.
  • Tracking information may take 1–4 days to appear after shipment.

4. Non-Deliverable Addresses & Duties

  • We do not ship to P.O. Boxes or APO/FPO/DPO addresses.
  • All customs duties, taxes, VAT, or import fees are the responsibility of the recipient.
  • Refused or abandoned shipments are not eligible for refunds.
  • Customers are responsible for understanding their country’s import requirements.

5. Shipping Delays

  • Orders are shipped to the address provided at checkout.
  • We are not responsible for delays caused by carriers, weather, customs, or other external factors.
  • Shipping fees are non-refundable in the event of delays.

If tracking has not updated for 90 days, the shipment may be considered lost and should be claimed with the carrier.

6. Incorrect Address

  • Customers are responsible for providing a complete and accurate shipping address.
  • Orders cannot be modified or refunded once submitted.
  • We are not liable for lost or undeliverable packages due to incorrect addresses.

7. Lost or Stolen Packages

If tracking shows “Delivered” but you did not receive your package, please:

  1. Verify your shipping address;
  2. Review delivery notes or proof of delivery;
  3. Check around your property or building management;
  4. Ask household members or neighbors;
  5. Contact the carrier with your tracking number.

Pearl Lumina is not responsible for packages marked as delivered but lost or stolen thereafter.

8. Frequently Asked Questions

  • Where is my order?

Visit the “Track Order” page or use the tracking link in your shipping email.

  • Why can’t I see tracking details yet?

Tracking numbers may take a few days to activate. Please check again shortly.

  • Do you offer expedited shipping?

Yes. Expedited options may be available upon request for an additional fee.

  • What if my order is lost?

If no tracking updates appear after 15 business days, please contact us.

Confirmed lost shipments within 90 days may be compensated by the carrier.

Contact us at: [email protected]