FAQ
1. Ordering & Minimum Order Quantity
What is your minimum order quantity (MOQ)?
- In-stock products: No MOQ. You may order any quantity.
- Custom / OEM products: MOQ typically ranges from 50–200 pieces, depending on design complexity, craftsmanship, and materials.
2. Product Quality & Satisfaction Guarantee
How do you ensure product satisfaction?
Before shipment, we provide clear product photos or videos for customer confirmation to ensure consistency between approved samples and final delivered items. If you have any concerns, our support team is always available to assist.
Are your pearls real?
Yes. We sell 100% natural pearls only. You may have them tested by any recognized gemological institution.
If any pearl is proven not to be natural, we offer tenfold compensation and can assist in providing official testing certificates upon request.
Where are your pearls sourced from?
Our pearls are carefully selected from the world’s most distinguished origins: premium freshwater pearls from Zhuji, China (the source of over 90% of the world’s freshwater pearls), luminous Japanese Akoya pearls, exotic Tahitian pearls from French Polynesia, and luxurious Australian South Sea white & golden pearls.
3. Customization & Design Services (OEM / ODM)
Can you help with product design?
Absolutely. OEM is one of our core services. Simply provide design drawings, reference images, or ideas, and our experienced design team will help transform your concept into a production-ready product.
How long does custom production take?
- New mold development: approximately 7 business days
- Production for large or bulk custom orders: approximately 7–15 business days
- MOQ for OEM orders generally ranges from 50–200 pieces, depending on the design
Can I customize branded packaging?
Yes. We offer a one-stop solution for custom packaging, including branded boxes, logos, thank-you cards, hang tags, and other personalized materials.
4. Dropshipping & Private Label Services
Do you support dropshipping orders?
Yes. We provide a complete dropshipping service, ideal for startups, independent brands, and online sellers looking to reduce inventory risk and operating costs.
Can dropshipping orders be private labeled?
Yes. By default, we ship orders without any Pearl Lumina branding. We also support customized packaging for your own brand if required.
5. Shipping Methods
What shipping methods do you use?
We work with internationally recognized carriers such as DHL and USPS. Shipping methods are selected based on your order details and delivery address. For special or expedited shipping requests, please contact our customer support team in advance.
6. Collaboration & Customer Support
I am an artisan or craftsman. Can we work together?
Absolutely. We warmly welcome artisans, designers, and creators to collaborate with us. Please feel free to contact us to discuss potential opportunities.
Why don’t I have a dedicated account manager?
In most cases, we assign a dedicated account manager to each client. If you have not received an email within 24–48 hours, please check your spam folder or contact us directly at [email protected].
Why should I buy from you instead of a local supplier?
Online wholesale sourcing today is more efficient, cost-effective, and time-saving. In many cases, local suppliers source their pearls from China as well. As a direct source supplier, we offer more consistent quality, competitive pricing, and flexible customization options.